> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kakiyo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & Support

> Resolve common issues with LinkedIn connections, campaigns, messaging, and credits. Learn how to get effective help from Kakiyo support.

> Get help with common issues and know when to contact Kakiyo support for technical assistance and account problems.

## Common Issues

### LinkedIn Connection Problems

**Invalid Credentials:**

* Verify email and password accuracy
* Maximum 2 retry attempts
* Contact support after 2 failed attempts

**Authentication Required:**

* Check email for verification code
* Approve via LinkedIn mobile app
* 2-minute response window
* Contact support if no verification received

### Campaign Not Starting

**Check Requirements:**

* Offering selected and configured
* Prompts created (Context + First Message)
* LinkedIn profile connected
* Prospects imported
* Variables configured

### Low Performance Issues

**Conversation Quality:**

* Test setup in Sandbox thoroughly
* Review and refine prompts
* Improve offering details
* Check targeting relevance

**Account Limits:**

* Verify daily invitation limits (30-40 max)
* Check monthly limit compliance (800 max)
* Monitor account health status

> **Important**: If these solutions don't resolve your issue, contact Kakiyo support immediately to avoid potential account risks or further complications.

***

## When to Contact Support

### Immediate Support Needed

* LinkedIn connection fails after 2 attempts
* Account appears restricted or blocked
* Campaign not sending messages
* Billing or payment issues
* Technical errors or platform bugs

### Support Information to Provide

* **Account details**: Your Kakiyo account email
* **Specific error**: Exact error messages received
* **Steps taken**: What you tried before contacting support
* **Campaign details**: Which campaign or profile affected
* **Screenshots**: Visual documentation of issues

### Best Practices for Support Requests

* **Be specific**: Describe the exact problem clearly
* **Include context**: Provide relevant account and campaign information
* **Attach evidence**: Screenshots help diagnose issues faster
* **Follow up**: Respond promptly to support questions

***

## Self-Help Resources

### Before Contacting Support

1. **Check documentation**: Review relevant help articles
2. **Test in Sandbox**: Validate setup before assuming platform issues
3. **Verify settings**: Confirm all configurations are correct
4. **Monitor limits**: Ensure compliance with platform guidelines

### Quick Fixes

* **Restart campaigns**: Sometimes resolves temporary issues
* **Check credentials**: Verify LinkedIn login information
* **Review limits**: Ensure not exceeding safety parameters
* **Clear browser**: Refresh and clear cache if web interface issues

***

### Emergency Situations

#### Account Security Concerns

* **Suspected compromise**: Contact support immediately
* **Unusual activity**: Report any unexpected account behavior
* **Platform warnings**: Forward any LinkedIn notifications to support

#### Business Critical Issues

* **Campaign failures**: During important outreach periods
* **Multiple account problems**: Affecting business operations
* **Data concerns**: Any issues with prospect or campaign data

***

For fastest resolution, provide detailed information about your issue and what you've already tried when contacting support.

***

## Related Guides

* [AI Builder - Quick Setup](/guides/getting-started/ai-builder-quick-setup)
* [Account Setup & LinkedIn Connection](/guides/getting-started/account-setup-linkedin-connection)
* [LinkedIn Connection Troubleshooting](/guides/linkedin-account-safety/linkedin-connection-troubleshooting)
* [Billing and Credits](/guides/team-billing/billing-and-credits)
* [LinkedIn Account Safety Guide](/guides/linkedin-account-safety/linkedin-account-safety-guide)