This guide is for dashboard users. Everything below happens inside the Kakiyo dashboard. No code or API calls required.
The Inbox is where you monitor every conversation your AI agent is having with prospects. You can watch conversations in real time, take manual control when needed, and switch between full automation and human oversight.
Accessing the Inbox
- In the sidebar, click Inbox.
- The Inbox shows all conversations across all campaigns.
- Each conversation shows the prospect name, status, last message, and timestamp.
Operation Modes
Kakiyo offers two modes for managing conversations. You set the mode per campaign, but can override it per conversation.Autopilot Mode
The AI handles everything — from first message to meeting booking — without human intervention.
Best for: Standard outreach at scale, when your prompts and offerings are well-tested.
Copilot Mode
The AI handles conversations, but you can step in at any time to take manual control.
Best for: High-value prospects, complex sales cycles, or when you’re still refining your prompts.
Managing Individual Conversations
Viewing a Conversation
- In the Inbox, click on any conversation to open it.
- You see the full message history: AI messages, prospect replies, and any manual messages.
- The conversation status is displayed at the top.
Conversation Statuses
Taking Manual Control of a Conversation
- In the Inbox, click on the conversation you want to control.
- Click the Pause button in the conversation view.
- The AI immediately stops responding to this conversation.
- You can now type and send messages manually.
- The prospect asks a highly technical or specific question the AI can’t handle well
- A high-value prospect needs personalized attention
- The conversation requires strategic decision-making (pricing negotiations, custom deals)
- The AI’s response seems off-track and you want to correct course
Resuming AI Control
- Open the paused conversation in the Inbox.
- Click the Resume button.
- The AI picks up the conversation from where it left off, with full context of the conversation history (including your manual messages).
AI Response Behavior
Understanding how the AI times and structures its responses:Monitoring Best Practices
When to Intervene vs. When to Let the AI Work
Intervene when:- Prospect asks about something not in your offering
- Conversation involves pricing negotiation beyond your rules
- Prospect is a key account or known contact
- AI response seems incorrect or tone-deaf
- Standard qualification conversations
- Common objection handling (competitor mentions, timing, budget)
- Routine follow-up sequences
- Conversations where the AI is performing well
Optimizing Conversation Quality
If you notice recurring issues in conversations:
After making changes, always test in the Sandbox before applying to live campaigns.