Documentation Index
Fetch the complete documentation index at: https://docs.kakiyo.com/llms.txt
Use this file to discover all available pages before exploring further.
Get help with common issues and know when to contact Kakiyo support for technical assistance and account problems.
Common Issues
LinkedIn Connection Problems
Invalid Credentials:- Verify email and password accuracy
- Maximum 2 retry attempts
- Contact support after 2 failed attempts
- Check email for verification code
- Approve via LinkedIn mobile app
- 2-minute response window
- Contact support if no verification received
Campaign Not Starting
Check Requirements:- Offering selected and configured
- Prompts created (Context + First Message)
- LinkedIn profile connected
- Prospects imported
- Variables configured
Low Performance Issues
Conversation Quality:- Test setup in Sandbox thoroughly
- Review and refine prompts
- Improve offering details
- Check targeting relevance
- Verify daily invitation limits (30-40 max)
- Check monthly limit compliance (800 max)
- Monitor account health status
Important: If these solutions don’t resolve your issue, contact Kakiyo support immediately to avoid potential account risks or further complications.
When to Contact Support
Immediate Support Needed
- LinkedIn connection fails after 2 attempts
- Account appears restricted or blocked
- Campaign not sending messages
- Billing or payment issues
- Technical errors or platform bugs
Support Information to Provide
- Account details: Your Kakiyo account email
- Specific error: Exact error messages received
- Steps taken: What you tried before contacting support
- Campaign details: Which campaign or profile affected
- Screenshots: Visual documentation of issues
Best Practices for Support Requests
- Be specific: Describe the exact problem clearly
- Include context: Provide relevant account and campaign information
- Attach evidence: Screenshots help diagnose issues faster
- Follow up: Respond promptly to support questions
Self-Help Resources
Before Contacting Support
- Check documentation: Review relevant help articles
- Test in Sandbox: Validate setup before assuming platform issues
- Verify settings: Confirm all configurations are correct
- Monitor limits: Ensure compliance with platform guidelines
Quick Fixes
- Restart campaigns: Sometimes resolves temporary issues
- Check credentials: Verify LinkedIn login information
- Review limits: Ensure not exceeding safety parameters
- Clear browser: Refresh and clear cache if web interface issues
Emergency Situations
Account Security Concerns
- Suspected compromise: Contact support immediately
- Unusual activity: Report any unexpected account behavior
- Platform warnings: Forward any LinkedIn notifications to support
Business Critical Issues
- Campaign failures: During important outreach periods
- Multiple account problems: Affecting business operations
- Data concerns: Any issues with prospect or campaign data
For fastest resolution, provide detailed information about your issue and what you’ve already tried when contacting support.