Get help with common issues and know when to contact Kakiyo support for technical assistance and account problems.
Common Issues
LinkedIn Connection Problems
Invalid Credentials:- Verify email and password accuracy
- Maximum 2 retry attempts
- Contact support after 2 failed attempts
- Check email for verification code
- Approve via LinkedIn mobile app
- 2-minute response window
- Contact support if no verification received
Campaign Not Starting
Check Requirements:- Offering selected and configured
- Prompts created (Context + First Message)
- LinkedIn profile connected
- Prospects imported
- Variables configured
Low Performance Issues
Conversation Quality:- Test setup in Sandbox thoroughly
- Review and refine prompts
- Improve offering details
- Check targeting relevance
- Verify daily invitation limits (30-40 max)
- Check monthly limit compliance (800 max)
- Monitor account health status
Important: If these solutions don’t resolve your issue, contact Kakiyo support immediately to avoid potential account risks or further complications.
When to Contact Support
Immediate Support Needed
- LinkedIn connection fails after 2 attempts
- Account appears restricted or blocked
- Campaign not sending messages
- Billing or payment issues
- Technical errors or platform bugs
Support Information to Provide
- Account details: Your Kakiyo account email
- Specific error: Exact error messages received
- Steps taken: What you tried before contacting support
- Campaign details: Which campaign or profile affected
- Screenshots: Visual documentation of issues
Best Practices for Support Requests
- Be specific: Describe the exact problem clearly
- Include context: Provide relevant account and campaign information
- Attach evidence: Screenshots help diagnose issues faster
- Follow up: Respond promptly to support questions
Self-Help Resources
Before Contacting Support
- Check documentation: Review relevant help articles
- Test in Sandbox: Validate setup before assuming platform issues
- Verify settings: Confirm all configurations are correct
- Monitor limits: Ensure compliance with platform guidelines
Quick Fixes
- Restart campaigns: Sometimes resolves temporary issues
- Check credentials: Verify LinkedIn login information
- Review limits: Ensure not exceeding safety parameters
- Clear browser: Refresh and clear cache if web interface issues
Emergency Situations
Account Security Concerns
- Suspected compromise: Contact support immediately
- Unusual activity: Report any unexpected account behavior
- Platform warnings: Forward any LinkedIn notifications to support
Business Critical Issues
- Campaign failures: During important outreach periods
- Multiple account problems: Affecting business operations
- Data concerns: Any issues with prospect or campaign data
For fastest resolution, provide detailed information about your issue and what you’ve already tried when contacting support.